Terms and Conditions surg99

These Terms and Conditions ("Agreement") govern your use of the surg99 platform, including the website, mobile app, and all related services. By accessing or using our platform, you confirm that you have read, understood, and agreed to be bound by this Agreement.

Surg99 reserves the right to update or modify these Terms and Conditions at any time. Any changes take effect immediately upon being published on the platform. It is the member's responsibility to review these Terms and Conditions periodically. Continued use of the platform following any changes constitutes your acceptance of the updated terms.

To register and use surg99 services, you must meet the following eligibility requirements without exception:

• Aged at least 18 years of age or the age of majority as defined by the laws of your country of residence, whichever is higher.
• Residents or citizens of countries that legally permit participation in online gaming activities.
• Have full legal capacity to enter into a binding agreement.
• Not currently or previously listed on any gaming platform's self-exclusion register.
• Register only one account per individual – multiple accounts are strictly prohibited.

Surg99 reserves the right to request age and identity verification at any time through the KYC (Know Your Customer) process. Members are required to provide valid supporting documents upon request within the specified timeframe.

The surg99 account registration process is straightforward and can be completed within minutes. However, there are important conditions that every prospective member must comply with:

• All information provided during registration must be accurate, complete, and up to date at all times.
• The full name registered must match the name shown on the official identification document.
• Passwords must be kept confidential and must not be shared with any third party.
• One phone number and email address may only be linked to one account.
• Members are fully responsible for all activities that occur within their account.

If you suspect your account has been accessed without authorisation, please contact the surg99 support team immediately. We offer two-factor authentication (2FA) as an additional layer of protection, which is strongly recommended for all members.

Surg99 offers a variety of safe and convenient deposit and withdrawal methods for players in Malaysia. All transactions are processed through encrypted payment channels and monitored by our security systems at all times.

Deposit: The minimum deposit is RM 30 per transaction. Accepted deposit methods include Maybank, CIMB, RHB, Public Bank, Touch 'n Go eWallet, GrabPay, and other online payment methods. All deposits are processed instantly and credited to your account within minutes.

Withdrawal: Minimum withdrawal is RM 50 per request. Withdrawal requests are typically processed within 15 minutes to 1 hour depending on the chosen payment method and bank. Members are required to complete the identity verification process (KYC) before their first withdrawal is approved.

• The bank account name must match the registered surg99 account name.
• Surg99 reserves the right to place a hold on withdrawals for security review purposes when necessary.
• Daily and monthly withdrawal limits may be adjusted based on the member's VIP level.
• All suspicious transactions will be reviewed and may result in temporary account suspension.

Surg99 offers a wide range of exciting bonuses and promotions for both new and existing members. Each bonus offer is subject to specific terms and conditions that must be fully met in order to qualify for a bonus withdrawal.

Wagering Requirement (Rollover): All bonuses received are subject to wagering requirements before withdrawals are permitted. The standard wagering requirement is 15x to 30x of the bonus value received, depending on the promotion type. Full details are available on the respective promotions page.

• Bonuses cannot be transferred between accounts or converted directly into cash.
• Each member is entitled to receive one welcome bonus only.
• Surg99 reserves the right to forfeit bonuses where abuse or misuse of the promotional system is detected.
• Wagering bonus funds on certain games may contribute less towards rollover requirements – please check the specific terms of each promotion.
• The bonus validity period is as stated in the terms of the relevant promotion.

All games offered on the surg99 platform are operated using a certified RNG that is independently audited to ensure fairness and transparency in every round.

Members are responsible for understanding the rules of each game before playing. surg99 is not liable for any losses arising from a failure to understand or comply with game rules.

• The outcome of each game is final and cannot be disputed once the round is complete.
• In the event of a technical disruption during gameplay, surg99 will handle it in accordance with our established disruption resolution policy.
• Any attempt to exploit software bugs or use automated software (bots) is strictly prohibited and may result in account termination.
• Minimum and maximum betting limits are as specified in each game and are subject to change from time to time.

Surg99 is committed to protecting the privacy and security of every member's personal data. All information collected is processed in accordance with our Privacy Policy, which complies with applicable data protection legislation.

Your personal information is used solely for account management, transaction processing, service communications, and regulatory compliance. surg99 will not sell, rent, or share member personal information with third parties without consent, except as required by law.

• All data transmitted between your device and our servers is protected with 256-bit SSL encryption.
• Payment card details are not stored on surg99 servers — all transactions are processed through PCI-DSS certified payment providers.
• Members may request a copy of their personal data or apply for data deletion by contacting our support team.

For full details on how we handle your data, please read our Privacy Policy for full details.

To ensure the surg99 platform remains a safe and fair environment for all members, the following conduct is strictly prohibited:

• Money laundering: Using the platform to transfer or conceal illicit funds.
• Identity fraud: Registering using another person's information or falsified documents.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• Use of bots or automated software: Using any software that acts on behalf of the player automatically.
• Bonus abuse: Registering multiple accounts to claim the registration bonus more than once.
• Cyber attacks: Any attempt to hack, disrupt, or breach the platform's security systems.
• Gambling under duress: Playing with money you cannot afford to lose, or under the influence of severe financial stress.

Surg99 reserves the right to suspend or close any member account for the following reasons without prior notice:

• Violation of any terms and conditions stated in this document.
• Confirmation that the member has provided false information during registration.
• Activities that are suspicious or potentially involve financial fraud.
• Requests from regulatory authorities or law enforcement agencies.
• Account inactivity for more than 12 consecutive months.

Members may also request to close their own account at any time by contacting our support team. Any valid account balance will be returned to the member after the verification process is completed, within the specified timeframe.

Surg99 shall not be liable for any indirect, consequential, special, or punitive losses arising from use of the platform, including but not limited to:

• Financial losses incurred from gaming activity.
• Service disruptions due to system maintenance or circumstances beyond our control.
• Actions by third parties including game software providers or payment processors.
• Technical failures caused by the member's device or internet connection.

The total liability of surg99 for any claim shall not exceed the amount deposited by the member in the 30 days preceding that claim.

Surg99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on the platform.

For significant amendments, surg99 will endeavour to provide reasonable notice to members via registered email or in-platform notifications. However, it remains the member's responsibility to review these Terms and Conditions periodically.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the surg99 customer service team is available to assist you at all times.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom of the platform screen.
• Response Time: We guarantee a response in under 3 minutes via live chat.

For frequently asked questions and user guides, please visit the FAQ for comprehensive details.